I ordered this item in error. I immediately messaged titan and asked if I could return it. They told me it had already shipped and I would be charged to return item. I mentioned I have spent thousands of dollars on equipment. I asked if titan could pay the shipping this one time. Titan agent was unwilling to help even though it was a one off. A return label was sent and agent said I would be deducted from return, even after I explained my case in emails. I asked to speak to someone else and the request was ignored. My prior experience with customer service was amazing (not this time.)This time it was very difficult and agent was unwilling to serve me as a customer. I will no longer purchase from titan.