A friend of mine bought himself a Titan power rack this past summer and seemed to like it, so I planned to wait until Black Friday and order myself a squat rack once (1) we'd moved to a house with a basement and (2) pending that friend was still happy with his Titan rack. To that end, I signed up for Titan emails at the beginning of November to ensure I didn't miss any weird surprise pre-cyber-post-Black Friday-flash-doorbuster sales. Sure enough, there was a weird surprise sale the day before Thanksgiving—presumably to reward people who had signed up to be spammed with 5 emails per day—so I ordered my rack. Two days later, the same rack went on sale for $50 cheaper than I had bought mine for. I emailed Titan to see if they would adjust my order and issue a partial refund. Turns out that—unlike most other companies—Titan's price adjustment policy term is 24 hours. I cannot help but assume that the decoy sale was deliberately planned to be just outside of the price adjustment window—and that there was no discernible benefit for signing up for Titan spam. I considered canceling my order, but it had already shipped. Luckily, I ordered the X-3 rack so I should be able to get any accessories from another company. The rack is fine. There was some minor cosmetic damage from shipping but nothing that wouldn't have happened after a few months of normal use anyways. It sounds like y'all hired your digital marketing team straight from a payday loans place. Also, it would have been nice if it came with at least one wrench—even one of those crappy stamped ones you get with $50 IKEAN furniture. Nobody just has a 15/16" or 24mm wrench in their toolbox. I had to go to 3 Home Depots to find a 3/8" drive 15/16" socket, and none of the brick-and-mortar stores carry a 3/8" drive 24mm socket. You have to order one online. Most socket sets, mine included, have a 1/4" socket wrench and a 3/8" socket wrench—not a 1/2" wrench. Even just including the $5 socket would have been nice. Also would have been nice if the manual or product page told you what size wrench or socket you needed—instead of having to Google what size socket fits on an M16 nut.