I purchased 2 new dumbbell racks. 1) The packaging itself was damaged and 2) the packaging within it was inadequate resulting in chipped paint and scratches. Titan offered a 10% discount to appease me despite their scratch and dent items having an average 25% discount. I asked for 25%, they countered with 20% and have been silent for going on a week now. I've never had any issues with Titan before however this complete lack of service after the sale/standing behind their product I will be taking my business to RepFitness instead.
2 years ago
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