I've received an incorrect part for my lat tower and I've contacted Titan on multiple occasions via phone and email. My initial request was sent on 05 December (1591755) via email with a follow up on 07 December and received a call back on 11 December. Ive been told my inquiry was elevated but have not received any follow-up. I've submitted photos and I've taken apart the Lat Tower to ensure I've followed the steps correctly and reassembled to verify the part I received is incorrect. I'm just frustrated due to trying to get my home gym put together due to not being able to go into public/commercial/base gyms after being diagnosed with PTS. I understand that what you pay for is what you get, but I'm an Active Duty Air Force member and don't make as much as the civilian sector so I go with more budget friendly options.