Titan V3 incline bench- the seat tilt bracket does not line up with the hole for the pop pin. unable to tilt the seat. original email sent to support on 12/6 with pictures of the issue. It took 1 week to get a reply. Ive requested a replacement as this is a manuafacturing defect. Ive recieved 2 more emails with them asking questions and no resolution. each reply goes multple days before i get a response. Not inpressed with their lack of urgency to address the defective product. Still awaiting a response on if it will be replaced and when.
2 years ago
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