The overall product seems to be quality. However, there was an issue with the seat adjustment bar. The bar does not line up with the channel that it is supposed to pass through. With a bit of force you can force it in but then the knob lock doesn’t line up with the holes so it’s unable to operate in any position but down. My problem isn’t really that as it’s probably just out of spec things happen. My problem is that I wrote an email on Sunday and have yet to receive a response. I then had to call on Tuesday just for them to tell me I need to write an email to which I explained I had and they found it. I’ve still not heard anything about this useless piece of metal in my gym to this point.