Very unsatisfied with my purchase. After purchasing other pieces of equipment (squat rack, barbell, plates) I’ve been happy, but after purchasing the incline bench this has changed. The brackets that allow to change the incline do not align with the pins to lock the bench in place. I reached out to customer service on a Friday and was told I’d get a response with resolution by Monday if I sent them pictures. Pictures were sent out while on the phone with customer service but I still have not gotten a reply, despite emailing them to follow up. Poor manufacturing and even worse customer service. I will no longer purchase from Titan and will encourage others to do the same.