I have been having unresolved customer service issues with Titan. I received a ton of products that had scratches and chipped powder coat. I spent over 900 dollars and they offered me 20 dollars. What a joke. At that point I waited over 2 weeks before assembling it and assembled it before I even heard this ridiculous offer, so I'm not inclined to return it since it's all set up on the top floor and I needed to pay people to help me move it all upstairs. Stay away from Titan if you are looking for quality service and quality finish. Looks like they sent me their damaged products even though I bought new.