Awful customer service. I had order other items and did not have an issue I think it was becuase the product came without damage or missing parts. The issue is once you get something that is missing parts or is damaged Titan Fitness WILL give you the run-around. They offer no real help and they don't even apologize, it's almost like you're hassling them. Its not like Titan is offering you a fantastic deal on the product either, your paying top price and to have an issue with a damage or product missing parts and a company who doesn't want to honor or help means real trouble