This company as a whole is absolutely horrible. Im a very reserved person and rarely get upset about anything. I ordered the wall mounted pulley, and the package was delivered to the wrong address. Opened a case with FedEx, which I never received any answer or closure. After harassing Titan Fitness, they eventually shipped a replacement. This time, the tracking go stuck at a location and FedEx openly admits they have no idea where the package is. There is far better options for your money than this joke of a company. Horrible customer service, and im sure the equipment is trash just like them.