When I received the package one of the boxes was mangled and the bolts for the Squat cage were all over the box. I am missing one of the bolts and both of the J-hooks that come with the cage. I’ve reached out to customer service multiple times and when I Finally got a hold of someone they were nice and seemed understanding, but I’ve yet to get a confirmation that I will be getting the parts that are missing. It almost seems like I won’t be, only because he asked me for pictures of the box and I didn’t have any. If I don’t receive new parts (that I paid for) I definitely won’t be ordering more equipment from you and I already have a leg press/hack squat combo and a belt squat and a safety bar. I just want my parts so I can use the rack I ordered!