The reason I've given 2 stars is twofold: 1. I ordered an abductor machine in early December that was 40% off. When I went to pay I got a message saying they were out of stock. A week and a half later it was back in stock but at full price. I went ahead and ordered it as it was 2 weeks before Christmas, so figured I'd suck it up. Just as I received the order, it was back heavily discounted. When I called customer service they said I was just outside their window to get the discounted price. I could have sent the entire unit back and reordered it, but that would have ruined the Christmas gift. Basically I paid 40% more because I ordered in between their sales window. 2. When I assembled it, it was missing 4 washers, and had a screw poking out of the leg pad. I called and explained the defect and missing items, and they said they'd send out replacements. I just received 2 washers, so have to call them back again....not a great first impression of Titan.