I ordered Titans Urethane dumbbells set 110lbs and 120lbs. They came in one at a time, not packaged or protected just with a shipping tag on the dumbbell handle. They were all scuffed up but I figured at least they came in. They actual look more used than my old urethane dumbbells. The last dumbbell never came so I called customer service to which I was told I needed to wait seven days from that point for the transporter to respond and that I didn't need to do anything. At seven days I heard nothing so two more days past that point I called to which I was asked what do I want, I said my110lbs dumbbell to which they said they had one left and they would ship it out. I watched as this dumbbell made it to Sacramento and stopped. Four days later I called Fed ex and was told they would look into it. two days after that point I received a message that it was damaged and to contact the shipper, so I'm on the phone on hold again hoping someone answers. I spent 30 years working with companies like Life Fitness, Matrix, Hampton, Arsenal, Umax and Hampton none came even close to as poor of company as Titan is. I would skip this company its not worth the savings. Now I'm trying to get my money back but there policy is I pay for shipping of the first three damaged dumbbells and they couldn't even complete the order. Well I will find out.