Buying from Titan Fitness has been a nightmare. Everything I ordered came with problems and was packaged poorly so everything looks used. There are scratches, dents and paint missing. Some of the issues may be because of shipping, but if Titan added better packaging these issues would not exist or at least not be as bad. However, the major issue with the items received is as follows: Missing parts on DL Jack, badly rusted hardware and attachments on the lat tower items, the low row plate was drilled wrong and cannot be used, bad rip in the foam roller fabric. The instructions on everything I purchased were horrible and the leg press was even the older version (no new version exists). But, the worst part has been the customer service. They take forever to respond and deliver replacement parts. For example, I ordered the lat tower back on November 18th, 2022 and it is now January 10th, 2023 and they are still giving me the run around on when I will get the replacement parts. These people are ridiculous and I can not stress enough your money is better spent elsewhere. I have had zero issues with Rogue and Rep Fitness.