Well…didn’t want to have to leave a negative review but here we are…I ordered several products they did show up in a timely manner. None of the pieces of equipment came with instructions which is normally not a problem because, let’s be real, nobody reads them anyway! After successfully assembling two of the three items I started putting the third together this is when the lack of instructions became a problem. I used the included code to try downloading the PDF only to discover that the code didn’t reference anything. So, I tried to call customer service several times only to end up waiting on hold, the first time was about 25 minutes before I gave up and the second was about 40 minutes. I finally emailed the customer service department and within a couple of days finally got a response with the correct assembly instructions. Well it turns out I was having trouble because the machine was missing a part. After reaching back out to customer service on a Friday morning. I received a reply on Monday saying they would look into it. It’s now the following Friday with no further communication or resolution. At this point I’m stuck with a basically unusable machine with waning hope of ever getting it working.