I have ordered multiple products from Titan and never had any problems until this order. I ordered a deadlift platform and it came in with missing parts. This I feel was not titan’s fault but the shipping. Parts where heavy and box didn’t hold up. Call Titan and let them know. Turns into several emails and them saying they don’t have parts but can send me a whole new one if I send the one I got back. The box it came in is unusable and I shouldn’t have to try and send back. I suggested to just open one of the boxes there and send me the parts missing. The emails have stopped and I’m sitting here with equipment I can’t use.