I'm extremely disappointed with the service provided by Titan. I received an order for the T-2 Sandwich J-hooks with parts and hardware missing for one of the hooks. I reached out to their attachment support team and they requested I send images of the packaging. After sending the images of the packing as well as the hooks where you can clearly see what parts are missing, I waited 6 days and did not receive any update from the representative Jinky. I called again and was put on hold for over 30 minutes before I reached a representative. I provided them my order information and they reviewed the case number revealing that the attachment team had contacted their parts team 2 days after I submitted the requested images, but they claim they do not have any stock for the replacement parts currently. I'm typing this review as I currently see the T-2 sandwich J-hooks for sale and 'in stock' at $10USD less than the price I paid over a week ago. Extremely disappointed and will not be buying any products from Titan in the future based on such poor product support.