I ordered a power rack from Titan, I was charged and the order didn’t go through. I contacted them numerous times and received horrible customer service from 3 separate employees through email and phone. This is a very unprofessional company. I expressed what went wrong and how they can fix it with their website and their employees. The company didn’t seem interested in hearing it. Thank goodness for banks who can do the investigation and give me my money back. However I still have to wait for the bank to also finish their investigation in order to get my money back so it is not a fast process.