I put together an order and placed it, only to get an email later indicating the lat pull down tower is unavailable (despite showing it's in stock, which it still shows now). The pull down tower was a large part of why I went with the set up that I did, so this was discouraging. I opted to still order, and hopefully add the pull down one day. The quality of the equipment seems good. I ordered the wrong safety pins, and I'm again discouraged that there isn't a system in place to catch that components I bought all fit the same system. I have now received over 50 emails from Titan in the 10 days since I've order, either promotional or shipping related. It seems like there must be some way to reduce this as well. So, to summarize, Titan is very communicative about some stuff, but not about others. I have the wrong equipment, and am missing equipment. It also seems like the bar holder I ordered really has no good place to sit on the rack. I bought the rack in large part to do rack pulls, and it seems like it's not really going to work well for that.