The item came rusted. The threads for the seat and pad adjustment are rusted and won’t thread properly. The chrome brace for holding the bar has surface rust on it and also looks horrible because you can see all the grinding gouges. Your customer service tried to tell me to wipe the rust off and that it was not rust and just oxidation. Then proceeded to tell me they were going to close the complaint ticket since I wouldn’t just wipe it off. A truly unbelievable experience. This was my first and last purchase through Titan Fitness. Since your customer service reps think rust is acceptable when purchasing a metal product I will be submitting a complaint through my states Attorney Generals Office as well as the BBB later this week.