Products were a little lower quality than I have seen with my prior Titan Fitness orders. Eccentric hooks have a sloppy mold so there is sharp metal on the underside that scratches the bar. The T-2 catch racks do not sit flush with the rack, no matter the positioning. Now the bad part... The shipping guarantee was not fulfilled first off. Customer service hung up on me 3+ times during the process of trying to figure out where the packages were. My 4 small items shipped in 2 separate orders out of the same warehouse, of which 2 of the items were never updated over the entire 12-day shipping process. The items arrived on separate days, and upon contacting FedEx customer service, they had no idea if the order had even been received from Titan. In continuation with the customer service issue, I requested an email confirmation of a trouble ticket being issued, requested a call back from a manager multiple times, as well as being promised the sales team would be reaching out to solve my account issue. None of these requests or promises were ever fulfilled. The only information I gathered from the customer service department was that they could not help with anything, not even confirming the packages had been shipped from Titan's warehouse.