When I received the product it was missing 2 of the corner connectors. I reached out to customer service and waited on hold for 10+ minutes so I used the “press 2 to receive a call back” feature. I never received a call back so tried again, this time I received a call back but got disconnected and didn’t receive another call. On my 3rd attempt I decided I would hang in there and wait, after 15 minutes I was able to finally speak to someone. He said he needed approval to send me the 2 parts I needed and I would get an email confirmation the next day. The email I got the next day started they didn’t have the parts and I was going to receive a whole new frame… So I ended up receiving the full package again, I’m not sure why they didn’t just open that package and send me the pieces I needed. By sending me the full frame again I ended up with a bunch of extra metal that I had no use for that I had to dispose of. The product itself is fine but the rubber mats do not fit in to the frame without being cut. If you’re going to buy this make sure you have access to and the ability to use a skillsaw as this is the only way you’ll be able to cut them. If I could do it again I think I would have spent a little more and bought a better product.