BUYERS BE WARE! TITAN DOES NOT UPDATE RETURN POLICIES IN A TIMELY MANNER! I ordered a piece of equipment that seemed like it would be a good fit for my home gym. Unfortunately, it wasn't. One of the reviews I read about Titan was how helpful their customer service was. That wasn't my experience. The piece of equipment I had was still in it's original shipping package and was in my possession for a little over a day when I called to have it returned. The person in spoke to told me that I was responsible for the return shipping cost, which I expected because it was posted on their website under the return shipping policy. What I did not expect was the 20% restocking fee, which was not on their website. She sent me a link with an updated policy. After a very long conversation she finally understood that I was conveying the fact that this information was not openly available to ensure buyers were able to make an informed decision before purchasing. She also acknowledged that the policy which was available was 3 years old and outdated. When I asked to speak with a supervisor I was told that there were none. I was then told that the previous situations like these that were escalated were rejected. How was it escalated if there are no supervisors? That question was never answered. Most of the conversation was spent with the customer service rep sounding confused about what I was saying. In the end I received no help and was more frustrated than when I initially called. Titan will NOT get any more of my business if this is the type of assistance I can expect to receive.