Each v3 high pulley tower I received was missing a single nylon nut needed to complete assembly. I called Titan, waited on hold for nearly an hour before being disconnected. I called back and got someone who basically told me they had to open a case and it would take 5 business days to hear back on the case and then another period of time to ship the replacements. Instead I just went down to Home Depot and purchased parts myself that did the job. A $2 fix vs a ruined customer experience. You get what you pay for with Titan. I’ve been a longtime customer and will likely continue because they are the cheapest around.