I received a bench that was missing hardware. I called and was told the missing parts would be sent to me, however I simply received the exact same hardware that I already had, still missing the same pieces. I called again, was told I could buy them myself BUT may not receive a full refund. So, I asked for them to send me specifically just the pieces I was missing and was assured that this would happen. I then received an email two days later stating that one of the washers I needed was not in stock and that I would have to buy this on my own. Appalling. Why are they selling me a piece of equipment that they do not have all of the pieces for. WTFFFF