The absolute worst company I've dealt with in the last 10 years. Delivered a badly chipped and half completed barbell and they could not replace the exact one for me. They offered a 30 dollar refund or a 50 gift card for a future purchase. We all know the price of barbells, so why even offer such pathetic numbers? Every interaction was through email and pulling tooth and nail to get an answer for a simple question (icing on the cake each response from them took around 3 days and now we're ~ 5 responses later of excuses). Don't EVER deal with this company, spend the extra few dollars and go to REP or others. All have better quality, leagues-better service, and the difference in cost could be twice what Titan offers you for a refund after you are sure to have issues with them, all the while saving you the weeks of frustration they will also be sure to give you.