This review is about the customer service. I ordered two of the plate loaded towers and one arrived in pristine shape with all parts, the other did not. The box had been torn in two at some point and was taped back together. The small cardboard box that contains the hardware and other small items necessary for putting the piece of equipment together were missing. I immediately sent an email with photos with no response. Two days later, I called and while they were helpful in learning of the issue I was having, it was several days after that conversation that I got an email showing they had placed an invoice for the missing items. All of this interaction began on March 27 and I still have no shipping notice of the missing parts.