Customer service is useless. I received a damaged pulley right out of the box, they refused to replace a $13 part after paying $2,000 for the Lat pull-down machine. Metal was scraped up and roughened and will cut you if you touch it the wrong way but I was told it was cosmetic. Even though it was damaged out of the box! Take your business elsewhere, pay the extra money for a different product. They use a call center, everything is read from a script, you’re just a number as far as Titan Fitness is concerned
2 years ago
Titan Fitness has a
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