Purchased a lat pulldown attachment from them which had bad and bent welding on the bracers. They sent a replacement which came months later--which had even WORSE quality/bent parts of the bracer. I reached out and they told me to go to a welder. The company avoids any fault to their mistakes or bad quality control. If I could go back and change my home gym it would be to never have bought titan fitness. +1 star to be fair that there have been a couple CS reps that have honestly tried to help previously. But definitely a small amount of their reps are helpful. I'd say best bet is to actually call their CS, or they just respond with an excuse over email to avoid any solutions on their end.