Hello, I havent heard anything new concerning my non functional atlas stone that I spent several hundred dollars on. I realize that you all are quite busy but I highly doubt that someone is physically travelling to the manufacturing facility to see where or how my stone was improperly made, so I cannot see how it would take this long to type an even marginally helpful response to me. I have lost all faith in your customer service skills and will now be using my not inconsiderable influence to try and sway customers away from this company. You have left me with a completely useless slab of metal whose only function is to sit in isolation for fear of it causing damage to anyone who attempts to relocate it. Thank you ever so much for teaching me the lesson that Titan fitness will not only sell you scrap metal but will also not bother to try and fix their mistakes. I will be sending this email chain to all of my customers, fellow influencers, and coaches in order for them to avoid falling for the same trick.