In short, all 4 of my 'new' urethane bumper plates had arrived with some form of damage to them (e.g., 2 of them with HOLES in the metal part; 1 of those plates, where the holes are, are sharp pieces of metal that stick outward and can easily cut you, making this a big safety hazard). I contacted Titan via the telephone number on 4/12/2023; per their instructions, I replied to their email, sending two different emails, with a total of 14 pictures (7 pictures per email). The pictures showed all of the holes, scratches, marks, and/or other defects over the 4 'new' urethane bumper plates (two 45# plates, two 55# plates). As of today, 4/18/23, I have not received a response from them. On 4/15/23, I sent a follow-up email, to inquire what the status was, and as of 4/18/23, I have not received an update from them. Today, 4/18/2023, I received an automated email regarding how my experience was, hence why I am creating this review. I really hope Titan Fitness is going to make this right, which is why I'm being factual with this review, rather than based on my opinion (other than my review rating). Titan: can you please provide me with an update / what my options are regarding my damaged urethane bumper plates? Otherwise, I will be looking to return them and getting my money back.