I have ordered several thousand dollars worth of equipment from Titan and was a loyal customer over the past few years. I recently ordered a pair of weight plate holders for my power rack (T3 Titan). I attempted to install them and they are far too narrow to fit my Titan power rack. Why was this not called out in the description on your website? I would imagine Titan plate holders fit Titan power racks. I'm frustrated because your return policy is absurd - it will cost me more to ship the incorrect pieces back (plus a 20% restocking fee) than I paid and you don't accept exchanges. Please change this ridiculous policy. Rouge does not have this issue and I will no longer use TItan until it's fixed.
2 years ago
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