Worst company EVER. Their themselves products are meh, decent quality for something getting cranked out in china, but wow are they rude. I had circumstantial luck and found a bigger, better, cheaper product on Craigslist and requested my order be canceled. It hadn't even shipped yet but the next day they said it did and I couldn't do anything to stop it. I said ok fine I'll just return the product (which is slightly damage on the knurling), but they won't provide a return label and charge a 20% restocking fee. Hilariously enough due to it being bulky and heavy gym equipment the shipping cost is over $120 and with the restocking fee I would be paying a little more than the original cost. Their customer support essentially said "we're sorry but too bad". I am stunned and outraged that Titan treats its customers this way and doesn't notify potential buyers up front. Now I get to try and get most of my money back selling this on market place or Craigslist and warn everyone I know to not buy from Titan.