I bought a "scratch and dent" leg extension machine. I understood that some "item may have cosmetic damage and/or missing hardware." It was missing hardware and I was easily able to place all of the hardware except a uniquely sized metal washer. I placed an inquiry about how to obtain the part from you all and I was the the request was submitted on your site but I haven't heard anything. Since I can't submit an email about it I wonder if you received it and I can't show you proof that I sent the inquiry. I would just like the proper washer. If I could have bought the part at my local stores I would have. Without the washer the leg foam rack is not stable.