I ordered a T-2 Lat Tower extension kit for my home gym in January 2023.when it arrived, I was missing multiple parts. I contacted support and received some of the missing parts within a few weeks. Other parts took months to get shipped to me because the part became “under stocked.” It was not under stocked when I purchased the product and as a result of this unprofessionalism, I had to wait 5 months to complete my home gym. The remaining missing pieces finally arrived, but I am left with a bitter taste in my mouth. Titan did nothing to make this right, only replying a week later to my regular follow up emails about my missing pieces, telling me to be patient and wait.