My experience this time was horrible! My package was supposed to be delivered on May 12, 2023, at 8 pm and it never was delivered. I waited until Monday to call and find out what happened and that it was never here. I called Titan Fitness and the First Lady couldn't help me all she kept telling me was to call Fed Ex they're responsible for the package. And how sorry she was that company policy and couldn't help me. I then called FedEx and had to make a report of a missing package and wait. Well guess what Titan I'm still waiting for it and today is May 24th, 2023 still no package. How would you like me to feel about it? The package was paid for and you couldn't give me a refund or replace the order. In my gym most of my equipment is from titan fitness, this was the least expensive item I have order from titan and it would most likely be my last.