The box it arrived in has been opened numerous times and taped back up. There is grind marks on some of the bars where the box was drug on concrete at one point. The steel/tubing is very thin and just looks cheap, along with the terrible pads. I was missing 3 bolts and 2 nuts (the person who returned it mustve not put them back in the box) I had to go to the hardware store to get the missing pieces. Customer service was a absolute joke. I asked about returning and was told there would be a 20% restocking fee($48) along with me having to pay shipping to return it. Very disappointing.