The order process, website, interface etc. is all great with Titan. The quality of the product is great as well. My biggest complaint is the design of the cable accessory for the T2 rack is illogical, ineffective and dysfunctional. For whatever reason (I'm assuming to cut costs), both cables are the same length and come with cables and chains to extend the cables. Sounds good, but these extensions severely limit the range of motion for the train that carries the weight on the bar guides. I had to buy cables from Lowe's and cut them to the right length to fully utilize the range of motion for the weight guide racks. I have no idea why Titan didn't just include cables that were longer. Makes no sense.