First experience with Titan FItness - not impressed. Before making a purchase I sent an inquiry in regards to the product in question which was on sale. The response took a week and the item was no longer on sale, and when asked if they would honour the sale price due to the lengthy response time, the CSR offered nothing. After waiting months for the item to re-stock, I purchased the item and after ONE use ( 60lb weight vest) the weights wore holes through the nylon of the vest where the weights are held. A warranty claim was sent, and a response was received. After replying to the initial response, I have not received any communication for a CSR, yet I have now received two automated emails claiming Titan Fitness is "Awaiting my Response". I have responded to both automated emails and sent a follow-up e-mail to the CSR who contacted me after my initial warranty claim. Still no response to ANY of my communications. Furthermore, after only 3 more uses the weights are now already wearing through the back of the weight vest and have damaged my shirts. Bush league at best