I think the product itself is great, especially for the price point. My complaint really has to do with the quality control and the shipping/packaging process. First and foremost, let's address quality control (some of which may be affected by shipping/packaging). First and simple like you had one job to do and that was to apply a sticker with the company logo, but nope not even straight and hanging off the equipment, there are also just burrs and bent attachment pieces for the pulleys, etc. Secondly and most important is the packaging of the product, it was the lamest I have ever seen, especially for the heft of the equipment. I mean truly pathetic and I feel for their customer service agents as I feel they deal mostly with "my package was damaged or pieces are missing" and I feel this is mostly due to the flimsy and lame packaging of their equipment. My equipment came all scratched and dinged up and was missing a piece which I cannot say happened in shipping or was missed in packing, either way, the packaging of the equipment ordered was inadequate and led to a dissatisfied experience overall. I doubt I would buy another product from this company again. I guess you get what you pay for and in this case, a product that could be great has been soured by the poorly received end product due to lax packaging to product product. Unfortunately, I am unable to provide photos of the product in my reviews. Does the product function? Sure, but it feels like I bought a scratch and dent unit and I paid full price with the added hassle of waiting another week to get the missing parts. Not sure I want to buy something and then have to settle for it being all banged up and dinged and wait for missing parts, got to say this whole experience ranks extremely low. That is bummer, I am looking to expand my gym and now I will look elsewhere, I took a chance on this company and it was not a win.