I first ordered a leg press/hack squat machine. It arrived damaged and had to be returned. As I was following the tracking I realized you were sending two replacements. It took 5 phone calls before someone actually stopped the second order…kind of crazy, but ok. This time I ordered a machine on back order (which was fine) but in less than 24 hours I got a notification it was shipping, but the address was wrong. So I called “customer service” (we will use that term loosely) to correct the address and was told it was going to cost $20 to fix it. Then I was informed that the “other part” of the order wouldn’t ship for another 4-6 weeks. I asked them to ship it all at once. I understood it was back ordered and was fine with waiting. I was told that couldn’t happen since it was awaiting pick up. Again my response was to cancel the pick up and ship it out at the same time. They said it was on the loading dock and couldn’t be stopped. I told them to just put it back on the shelf and that I didn’t want to warehouse a box for 4-6 weeks awaiting more parts and decided to cancel the order. This was within 24 hours of placing the order. I than began the process of calling multiple times and speaking to your “customer service” department to try and obtain my refund, which by the way, as of today, I have only received half of. I have asked to speak to supervisors who are never available and never return a call. We are now more than a month since the order was cancelled and I have called about 10 times…awaiting my refund. On the bright side and the reason I placed my order in the first place, I love my leg press/hack squat machine. It’s fantastic, and I was hoping for another great addition to my home gym.