I placed an order for a rackable EZ Curl Bar. A week later I received an email that the product is no longer available. I never received a refund. A couple of weeks later I received an email advertisement that the rackable EZ Curl Bar is back in stock. I thought perhaps I might receive another email indicating my EZ Curl Bar was going to be shipped soon but I didn't get a notice. I called customer service, they said they had to check with finance to verify I had originally paid for the EZ Curl Bar and she would return my call. I never received a return call. A week later I received an email indicating my EZ Curl Bar was being shipped. It took another two weeks to arrive because of shipping label problems. When I finally received the product it would not fit on my rack! It's too narrow!