The packing was poor. The weight shifted causing the box to shred. I have photos if you'd like them. The parts list in the packaging was in Chinese. Although your online instructions are thorough, the hardware was in a bag in a blank white box. Fed Ex called me apologizing for the poor condition of the shipment. A couple weeks back I ordered a leg extension curl which was packed and shipped safely. Instructions clear and well organized with parts numbered and hardware clearly marked. For the prone leg curl perhaps these suggestions may help. Pack with molded foam in lieu of 5 or 6 blocks or pads of loose foam. Straps around the box in both directions and tape them as with the leg extension shipment. Parts list in English. The welds on the prone leg curl are the poorest & slopiest I've seen in a while. The 2 pieces of equipment are side-by-side in my gym. They are night and day in workmanship, fit & finish. China manufactured goods need to be supervised consistently and overseen in packing and shipping. Maybe it works for your bottom line managing costs but the product is a mighty poor presentation. Thanks. Lawrence Archer