This was my first time ordering from Titan. I ordered a heavy bag stand. I received 2 of the 3 boxes very quickly, which was great. 5 days later, the last box arrived. Unfortunately, the shipment was missing a lot of hardware. I received a package that was previously opened and returned. When they repackaged it to send my order, none of the bolts, washers or nuts were sealed in any kind of bag or container. They were loose in a box that had lots of tears and breaks. When it arrived, the delivery guy had a few pieces that fell out in his truck. I immediately contacted your office to let you know but agreed to wait & make sure items were missing before requesting a supplement shipment. When I went to put the stand together, I found that there was a lot of missing hardware...mostly the bolts. I called and spoke to someone and requested that they immediately send out more hardware. It wasn't until 5 days later that I received a notification that the hardware was shipped out. When I received the hardware, it still didn't contain the missing bolts that I needed. I went out and purchased my own hardware. I love the product, but the service was a problem.