As documented in my emails my experience with Titan was the worst. Should never have strayed from Rogue. Being along time Rogue client decided to try two of Titans items for our gym - the reverse hyper and t bar row. Upon measuring the space for the reverse hyper my wife realized the space would be tight and we needed to reconfigure the space first before making the order. And so after ordering at around midnight online we called Titan to cancel before 8am the next morning. The Titan rep told us it would be hard to cancel as it had already been loaded and shipped! Explained that’s not possible but even if so to return it as we were to cancel. The rep told us we could return it for a 20% restocking fee upon arrival. Told the rep we had ordered an enormous amount of equipment with Rogue and others in the past and never had a problem canceling an order even if made a day or so after the order was placed. The hyper (a very large two package item) was obviously shipped to us quick and delivered when we were away and left on our door step without signature - we were lucky it was not stolen as it sat there for three days. Titan then informed us they had cancelled the second item the TBar row, which never shipped, and to add insult to injury charged us the 20% restocking fee on that item anyway! We have never received such horrible service and such shameful conduct from a large American company in years and although we never leave negative reviews or engage in such trash talk we feel that in your case we may change our policy as we feel the Better Business Bureau and Google should learn of the way your company at no time attempted to assist us with our order in any way to our satisfaction and in fact went on to add insult to injury with a charge for an item never shipped. It’s also of interest that the item shipped was of poor quality with poor alignments and we should have returned it despite the inconvenience involved. We will obviously not be making the mistake of choosing Titan over Rogue ever again. Our experience with Rogue has always been first class as has their products. Our reviews will reflect this fact.