Return policy is worse on the website itself compared to third party storefronts (ex. eBay and Amazon). Return department was difficult to understand and despite return shipping being covered through other sites, I was required to cover shipping myself (with retail rates starting at $170 for a 128 lb shipment). Neither returns or sales were willing to offer an upgrade to the X3 model in exchange, despite the product being unopened (an almost $400 profit had the salesman even attempted to discuss terms).
1 year ago
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