I received my order for the eccentric hooks and was excited to start using them, especially for the price. I assembled the first hook without any issue as the two pieces fit perfectly. As I began to assemble the second hook I noticed one piece was way too big to fit into the slot of the other piece. I was able to get it in about half way before it wouldn’t go any farther and I had to forcefully pull it back scraping all the black coating off both sides. I called the customer service line and was passed along to several customer support reps before finally being told I would receive and email to submit a picture/video as proof of what I was describing. I submitted pictures of the issue and was then told to try adding a lubricant to it, so I did which then made everything greasy and still did not slide into place. After going back and forth over several emails, I was told it wasn’t an incorrect fit issue, but simply a lubricant issue and then continued to be “educated” on how metal needs to be lubricated to avoid friction issues. I asked several times to have the one faulty hook exchanged, but was told I did not have enough evidence that there was anything wrong with it and they couldn’t help anymore without further investigation. So instead of exchanging the part and keeping a long time customer satisfied, they decided to make their $40 a higher priority. I now understand why the price is so reasonable, the quality is horrendous. The only thing worse than their poor fabrication of this product was the lack of customer support and care for fixing an issue which was caused by them. I will be spending the extra money from here on buying Rogue instead, at least I’ll be getting high quality for the price.