Item arrived broken. The broken part was not available and left me with a non-functioning piece of equipment. This was their response: 'Unfortunately, the plastic sleeves are currently in production with our manufacturer, and we do not have a solid arrival date. To address this, we'd like to offer a $25 partial refund if you choose to keep the item as is. Alternatively, you can reach out to us once the part is back in stock to make a purchase. Please let us know if this solution works for you.' I am currently trying to return the product which I'm sure will be a hassle as well.