I will not be shopping with Titan Fitness again due entirely to your return policy. The item that I purchased did not work with my home gym. When I shop, I try to buy things that will work to avoid returns. I check out product descriptions and compare different products. I don't make a practice of buying things and returning them. Please note: The item that I purchased cost $87.97. With taxes and shipping, the total came to $102.51. The shipping was $4.45. This item just did not fit. Therefore, I sought to return it. I was informed that there was a 20% restocking fee. While not something expected or standard, I will willing to pay this. I was told that I would get $81.10 in return. I was told that I would have to pay the return shipping. Again, this is not something that is expected or standard, but I was willing to pay the $4.45 shipping. It would be worth my time to get around $75 back. Then, I was told that, no, actually I would have to arrange for the item to be shipped -- Titan Fitness would NOT provide a shipping label. This is the issue for me. If I have to take this item to the post office or UPS to ship this back to you, it will cost me $75-100. In other words, I will end up spending more money to ship it than I will get back for the return. This is not the way merchants do business in this day and age. The reality is that basically all merchants that I do business with (and there are a lot) provide a return shipping label (even the small minority that then charge for the shipping by deducting the cost from the return credit). Obviously, Titan was able to ship the item to me for $4.45. Why does Titan choose not to extend this shipping benefit to customers? I did not use the item, so I cannot review the item itself. However, I will not do business with Titan again, and I will give anyone else the same advice.