The lat pulldown machine arrived packaged very well and nothing appeared to be damaged during shipping. The assembly instructions were very difficult to read and understand. we actually had to blow them up to see what was being portrayed. We also had to find a Youtube video to assist with proper assembly. you should consider producing an assembly video. it was very helpful. One negative issue that I haven't figured out a solution for just yet is that three of the top pullies are cocked sideways a little because the predrilled holes are not in proper alignment.